Refunds & Returns Policy
Your satisfaction is important to us. If you are unhappy with your order for any reason - you may return your order to us within 30 days of the invoice date for an exchange, credit or refund of the full value of the item - minus any shipping charges.
After 30 days, we must charge a 20% restocking fee.
No returns are accepted after 60 days.
If you wish to return an item, please use the following process:
1. Call 02 4968 8448 for an RGA number
2. Package product with RGA number on package and include a reason for return.
3. Ship product prepaid to:
Eurofins Mould Testing
4/52 Industrial Drive
Mayfield East NSW 2304
Product should be in original carton with all original documentation and in "like new" condition. Mining Dust Cassettes, custom orders, partial boxes, opened boxes of filter membranes or cassettes, opened boxes of gas detection tubes, opened products with a quality or security seal, opened sterile products, special orders, NIST certificates and expired products may not be returned.
All returned merchandise will be inspected before credit is issued. If a returned item is missing components or is not in like new condition, the product will be returned to the customer or partial credit issued. If such situation arises, customers will be contacted to discuss which option they choose.